Client Support Center

The PEP Client Support Center provides on-line assistance to PEP clients. Find answers to many commonly asked questions as well as instructions for procedures such as updating your database and installing a new version. You will also find news regarding the latest developments within PEP.

  • Instructions

    Obtain detailed instructions to many PEP procedures such as running a quarterly update or installing a new version.

    DownloadBasics Manual
    DownloadNetwork Install
    DownloadNetwork Update
    DownloadStandalone Install
    DownloadStandalone Update
    DownloadSystem Requirements

  • Supplemental Information

    Access helpful information about Callan procedures and methodology.

    DownloadVersion 9.0 New Features
    DownloadCallan Manager Search Process
    DownloadStyle Group Definitions
    DownloadStyle Group Methodology
    DownloadPortfolio Characteristics Definitions
    DownloadRisk Statistics
    DownloadRising and Declining Periods
    DownloadEquity Style Analysis
    DownloadHoldings-Based Style Map
    DownloadRegression Style Analysis
    DownloadPerformance Measurement Terminology

Client Feedback

The Client Software Department welcomes comments and suggestions. Please send your feedback to pep@callan.com.