Best Practices

Strategies identified by our consultants as general communication best practices that distinguish investment management firms from their peers.

Investment management firms are most effective (8) or least effective (1) when they:

  • Are proactive and candid when communicating change
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    Are prompt in responding to consultant inquiries and providing requested information
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    Consistently and accurately set expectations
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    Contact the consultant when alerting the client of change
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    Have a designated "go to" person who makes sure all inquiries are directed appropriately
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    Do not try to put a positive "spin" on problems
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    Provide consultants with relevant research on timely market topics
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    Communicate new products to our database and manager search consultants prior to contacting fund sponsor consultants
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    Rank:
    8 = most effective
    1 = least effective